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QUESTIONS & ANSWERS

What should I know?

 

  • Please arrive 30 minutes before your scheduled departure time.

  • Our tours leave on time. Late arrivals will not be rescheduled or refunded.

  • Parking is free at our launch sites and there are no entrance fees.

  • There is no restroom at our Jungle tour launch site.

  • There are full restroom facilities at our Lagoon, sandbar launch site.

  • Reservations are required for all experiences.

 

What should I bring?

 

  • Water or rehydrating drink. 

  • Food - snacks

  • Cash or Card for lunch if you are on the 6- or 8-hour tours.

  • A fully charged phone or camera.

  • Water shoes or shoes that can get wet.

  • Bathing suit or clothes you can get wet.

  • If rain is in the forecast, a cover-up or poncho to take off any chill in the air.

  • Bug spray – only for early morning tours. 

  • Sunscreen before and during. SPF 50 or higher.

  • Kayaking shirt, long sleeves with SPF factor is the best.

  • Hat with wide brim to cover ears and shade your neck. (Don’t forget about the children)

  • Polarized sunglasses reduce glare – (Don’t forget about the children)

    • With glare eliminated, it enables you to see into the water.

  • Towel – to dry off when you return and use for covering up on sunny days.

  • Dry clothes – if you want to change before leaving.

  • Extra gear – binoculars, cameras, cell phones, keys.

 

Can I bring my dog?

 

  • Yes! Bring your well-behaved dog.

  • There will be a pet waiver for you to sign.

  • Please bring a pad or large towel for your pet to sit on.

  • Follow Saint Lucie County, FL leash laws.

Will I be in my own kayak?

 

  • All reservations are automatically set-up in a spacious 16ft tandem kayak.

  • Odd number parties will be a combination of tandem(s) and a single kayak.

  • You will never be placed in a kayak with someone who is not in your party.

  • Young people ages fifteen (15) and under must ride tandem with an adult ages (18+). The rules governing age limits are set by our insurance carrier. Please understand that our staff is not permitted to make exceptions to our insurance guidelines.

  • Contact us (click here) if you have any questions about single versus tandem kayaks or if you have special needs. 

Can infants/children/teens participate?

 

  • Ages 0 to 11 are free to ride with an 18+ adult in a 1:1 ratio. 

  • Ages 12 to 15 will be in a tandem kayak with an 18+ adult.

  • Ages 16+ can be in the single kayak for odd number parties; however, an adult ages (18+) must also participate as a guest on the reservation.

  • Adults under the age of eighteen (18) will not be permitted to act as an adult for signing any waivers including their own. 

​  Children safety and protection suggestions:

  

  • Children ages 6 and under ARE REQUIRED to always wear a life jacket.

  • We recommend 30 pounds or less to bring their own life jacket as the size is very specific and safety is the most important concern.

  • Don’t forget a hat and sunglasses for your child.

  • If your child might fall asleep, bring a beach towel to cover them from the sun. 

  • Once we get on the water, there is no turning back; unless you are on a private tour or if you are the only party on the tour. In that situation, there will not be any partial refunds or rescheduling if you cut your tour short for any reason.  

Do I need to sign a waiver?

  • A waiver is required for every person and pet participating.

  • Adults ages seventeen (17) and under will not be permitted to act as an adult age (18+) for signing any waivers including their own. 

Is it appropriate to give tip/gratuity to our tour guides?

 

Tips are greatly appreciated by our guides, it’s a way for you to say “Thank You” for their services. Your guide is dedicated to your group for 5 to 9 hours including their time setting up  and cleaning. They are working to make this a great experience. They will not solicit tips or mention the subject at any time.

 

“If you enjoyed the ride, tip your guide!” We suggest 20% being the standard U.S. Gratuity.

 

What skill level do I need?

All skill levels are invited to participate. Your guide will give you some basic tips and you will be quickly on your way. We do require all guests to stay up with the group.

Is there a weight limit?

Our kayak manufacturer has established a weight limit of 800 lbs., or 362 kg. for our tandem kayaks. Bring your gear and load it up! Just remember, the more you bring, the more work it is to paddle that extra weight. 

 

What is the cancellation and refund policy?

We have a limited number of kayaks. We assign those kayaks to your party when you make a reservation. We have the following cancellation policy:   

Full Refund:

  • Reservations that are cancelled 24 hours or more before the start time of your trip.

 

No Refund:

  • Reservations cancelled less than 24 hours from the start time of your trip.

  • No show participants will be charged full price.

  • Showing up with less participants than originally booked.

  • Unforeseen circumstances.

  • Late arrival to the launch site.  

We reserve the right to change or cancel any tours due to circumstances beyond our control. In this instance, you can choose to be issued a full refund or rescheduled to a different tour.

 

When a refund is issued, we refund only the tour price, not any other expenses that may have been incurred.

 

What is your weather policy?

We will issue a refund or reschedule you to a different day if there is bad weather. We will contact you to choose an option. 

If the conditions are too difficult for your skill level as indicated on your personal waiver, we will contact you to discuss if you want to go, reschedule, or receive a refund.

 

Our 2-Hour Tropical Mangrove Forest experience is rarely susceptible to wind conditions.

 

When a refund is issued, we refund only the tour price, not any other expenses that may have been incurred.

 

Special diet accommodation, food allergies, sanitary conditions?

Please bring snacks, food, and drinks with you on your tour. It is the most sanitary situation for you to consume food from your cooler and drink from a bottle that has been under your control entirely. Therefore, we will not provide drinks or food.

On the full day tours, you can purchase from the menu at a waterside marina. They specialize in fresh fish, hamburgers, and some salads. You will have to see what fits into your dietary preferences based on the menu available on your tour day. We cannot make special accommodation in food, tour discounts or tour refunds based on what is or is not available at the restaurant. 

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